FAQ | Order

Vendors Use Only

How do I place a samples order?

Click HERE to print off our samples order form for vendors only. Please fill out and fax or mail to us at:

Elite Marble Co.
19 E. Park Street
Montello, WI 53949
Fax: 608.297.7279

Frequently Asked Questions

How do I place an order?

We sell our product through a distribution network of cabinet shops and kitchen & bath dealers. Please call us at 608.297.2175 to find a list of dealers near you.

For our direct customers, Elite Marble prefers to receive its orders via fax (608) 297-7279 or via email at orders@elitemarble.com. Please feel free to use this order form*.

What are your typical lead times?

We pride ourselves in delivering high quality products in a time frame that meets the needs of our customers. Since all of our products are make to order, our lead times are dependent on current orders in house.  We strive to get on order to you in 3 weeks, but it is best to contact our office for currrent lead times.  For larger orders or for highly specialized orders, please contact Elite Marble for more specific and customized lead times.

How can owners keep the "good as new" look of these products for a lifetime of beauty and service?

Elite Marble Co. recommends for its products:
Use liquid cleaner such as window cleaner or any such non-abrasive cleaner for regular cleaning to remove mineral deposits and soap scum. Restore dull surfaces by using liquid cleaning compound (such as is used for cars), followed by a light application of liquid wax or paste. Do not use abrasive cleaners, steel wool, scouring pads, scrapers, or sandpaper on any part of the surfaces. Occasionally, Gel Gloss (available in most major hardware stores) is an excellent way to clean and seal your cultured marble vanity top for years of beauty.
To remove built up hair spray, paint, tar, and difficult stains from the surface, use turpentine, denatured alcohol, or paint thinner. Be careful not to use turpentine or paint thinner on the hydro jets in a spa or plated components- damage to the plastic coatings may result.
To remove plaster or construction residue, scrape the surface slightly with a wooden edge and wash with liquid detergent. Never use wire brushes or metal tools on any part of the cultured marble surfaces.
If the stain is from hard water or mineral deposits, try using a cleaner for removing iron, calcium, or other such mineral deposits that are in your water supply. Most cleaning chemicals will not damage the gel coat as long as label instructions are followed.
DO NOT use water heated over 135 degrees.

What is the difference between a gloss and matte finish?

Many customers ask what is the difference between a gloss and a matte finish. Both are manufactured using the same process. The gloss or matte finish is created during the finishing of the vanity top. 
Click here for additional information.

Is a MSDS available for your products?

Yes, please click HERE to view document.

Elite Marble Co. Limited Warranty

Elite Marble Co, LLC warrants that all of its Elite Cultured Marble & Elite Cultured Granite products (“Product”) will be free from defect in material and workmanship for a period of 5 years from the date of sale if the Product is put to Residential use (Single Family Residences) and 1 year from the date of sale if the Product is put to Commercial/Multi-Residential use (Apartments, Condos, Business). If any Product is found to be defective within the applicable time period referred to in the previous sentence, we will, at our sole discretion, either repair or replace the defective Product at our place of business. Elite Marble Co, LLC is by no way responsible for costs associated with removal, installation, transportation, or any other costs or damages associated with the repair or replacement of our Product under this warranty.

Elite Marble Co, LLC’s samples are shown only as a guide, with variations in shading and veining occurring from batch to batch. Our Product is made from mined material which has slight variations in colors, and therefore we cannot and do not guarantee that our Product will exactly match the color or veining of our color samples.

Our warranty does not cover damage to the Product due to abnormal use of the Product, transportation of the Product, installation of the Product, use of excessively hot water on the Product, or use of harmful cleaning products on the Product. If damage is due to any of the reasons set forth in the previous sentence, this warranty shall automatically be voided. Our warranty is non-transferable.

Any claims made under this warranty must be made in writing, within the applicable time period of the warranty, with proof of purchase, to the place of purchase or to our main office at P.O. Box 45, 19 E. Park St., Montello, WI 53949.

Click HERE to print warranty.

Do your vanity tops have overflows and if not can one be ordered with one? Can an overflow be drilled after the fact?

All of Elite Marble's vanity tops have overflows.  There are a few specialty bowls that do not allow for overflows, but all traditional bowls of them.  If you have a customer that has a special request for a top without an overflow, please contact our office, we will do our best to accommodate their order.

 

What are the thicknesses of your products?

Our tops are 3/4" thick with a 4" backsplash. Overall height of the back of our tops is 4 3/4".
Windows sills are 3/4" in thick, but can also be made in 1/2" and 3/8"
thicknesses if desired.
Wall Panels come standard 3/8", but can have greater thicknesses if desired.

Do you produce onyx products?

Demand in recent years for this particular product has diminished greatly in our area. Color trends vary over the years, and if demand suggests we have the ability to make it.  Please contact our office for specific customer needs.

Can your products be cut? If so, what do you use?

All of our products can be cut or scribed to be installed by a skilled tradesman. We recommend using a diamond blade for all cutting, but a masonry or carbide blade will work fine as well.

Cutting our products will create a large amount of dust, so please use appropriate dust masks and safety goggles when cutting. Always, measure twice, cut once. We recommend cutting from the backside of the product to ensure that the product does not get chipped by the blade. Support any excess that is being cut off to ensure it doesn’t snap or break off and chip the remaining top or piece.

Where can I buy Elite Marble products?

We distribute products throughout Wisconsin, Northern Illinois, Minnesota, Northeast Iowa, and the Upper Peninsula of Michigan.  Please fill out the contact info below and we can find a distributor close to you.

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